Currently an associate at Harvard’s Weatherhead Center for International Affairs, Hicks has worked extensively on international conflict resolution in the Middle East, Sri Lanka, Columbia, Cuba, and Northern Ireland. In this book, she explores the under‑recognized role of dignity in workplace culture. She argues that conflicts in business and international diplomacy have the same common denominator: our human reaction to the way we are being treated. When people experience violations to their dignity in the workplace, they feel some of the same instinctive reactions that parties in international conflicts experience—a desire for revenge against those who have violated them. The extent to which leaders pay attention to, recognize, and understand the dignity concerns underlying people’s grievances determines whether these conflicts can be resolved. Hicks draws on research and case studies to show leaders how to create cultures that honor people’s dignity and bring out the best in them.