The single factor that determines success or failure in big business today is conversation. Great leaders use public and private conversations to send a clear message, cultivate a common worldview, set high standards and reachable goals, and uncover concerns that can undermine an organization. So what conversation are you, as a leader, having with your team? Experienced business transformation consultant and experienced corporate executive Rose Fass shows how leaders can avoid a meltdown and instead drive transformation by the way they communicate in a language that all stakeholders can understand. The Chocolate Conversation shows how too often we think we’re having the same conversation – only to find out that people walk away with a different perspective of what was said. Fass helps us establish common ground that leads to an effective discourse for addressing relevance, growth, productivity, and scale—the four most important issues she sees in business today.
Fass is the founder and CEO of fassforward Consulting Group and works with business leaders on translating strategy, driving change and growing leadership. She has over 35 years of corporate experience in technology and consumer-based industries. During her career she has opened new businesses, acted as a general manager with full P&L responsibility, and led major corporate transformations. As the Chief Transformation Officer at Xerox Corporation she worked on acquisitions with diverse cultures and operating units to develop and execute the enterprise strategy. Prior to starting fassforward Consulting Group, Rose was a corporate SVP at Gartner. As a dynamic speaker, Fass is frequently invited to speak at conferences and events. She has a degree from Boston University’s School of Management and the Advanced Executive Studies Program at Harvard Business School.